Player Support’s Role

In general, if you need help, player support is here to help. 

For most general inquiries, we will try to keep our FAQs up to date with troubleshooting guides, policy information, and as much guidance as we can provide regarding your SUPERVIVE experience. 

Response Time

Our support agents look to respond to player inquiries within 24 hours. 

For player behavior reporting, our team may ask for additional information to help log the report better. Due to the nature of the investigation, tickets of this nature may be resolved before action has been taken on reported accounts. 

Technical help

Our player support team will help where we can if you’re running into issues with installation or other software problems. Most of our recommendations will be around larger issues impacting the community and developing FAQ’s for troubleshooting. We may not be able to resolve your individual technical issues here. 

This is where our Discord can help. Oftentimes, player’s unique situations are better helped with crowd-sourced troubleshooting. Depending on the type of issue you are running into, our agents may guide you to posting in our community to help get you back into the game.