Outdated Graphics Drivers

Outdated Graphics DriversIf you see this image as a pop-up when launching SUPERVIVE, then your graphics drivers are out of date. Take note o...

System Requirements

System RequirementsMinimum: CPU: Intel i5-4440 (3.1GHz) - AMD Ryzen 3 3100 (3.6GHz) - 4 physical cores GPU: GeForce GTX 980ti or equiv...

Common Installation Errors

AntivirusYou may need to add SUPERVIVE to your Antivirus' exception list or have it turned off completely during installation for the game t...

Crashing, Black Screen, Performance , Audio, and other common tech issues

Audio Volume Too Low (hot issue)We have received a number of reports sharing some feedback on in-game volume. If you are experiencing weird ...

Where are the servers located?

Servers are located in Ohio [NA] and Frankfurt [EU].Playtest times are separated servers. This means that if you log in to the game when EU ...

Theocrycraft website not responding

Can't access the website?Here are a few things you can try:1. Try clearing your browser's cache. Chrome: Ctrl +"H" -> Clear browsing data...

Log Extraction

Game LogsPress "Win+R" and paste "%appdata%\..\Local\SUPERVIVE\Saved\Logs" Copy all files in this folder and paste them onto the ticket...

Corrupted Game Files?

If you are getting this error, it means that somehow your game files appear to be corrupt. File corruption is usually caused by some of the ...

I can't login!

If you are encountering login issues, here's a quick checklist you can run through to make sure you are running the game under the correct c...

Application error: A client-side exception occurred

This is a general browser error that has been known to be fixed by the following: Try logging in on an incognito/private tab. Trying it...

Frame Drops, Hitches, and Performance Issues

Out of Date Drivers Try updating your graphics drivers Graphics Drivers Try updating to the latest version of Windows En...

Can't Launch Game (startup crash)

Common Startup Issues (cannot launch / immediate crash)Check to make sure your PC meets the minimum requirements to run the game. SUPER...

Error: 0x0001 - File Corruption Detected

DescriptionFile corruption detected, Either caused by a bad installation or due to hardware issues Bad Download Repairing, deletin...

Monitor Resolution / Dynamic Super Resolution

We've received further reports from players who have encountered game crashes that optimizing their resolution has been effective in resolvi...

Error: 0x0002 - Nahimic/Sonic Studio Installed

DescriptionAn installation of 'A-Volute Sonic Studio/Nahimic' has been detected. This software has known incompatibilities with SUPERVIVE wh...

CPU/GPU Temperature Issues

Some players have reported that their CPU or GPU heat raises above expected levels when playing SUPERVIVE. This can lead to instability, and...

Frequent Crashing during gameplay

Many players have reported issues with crashing during gameplay. Some of these need to be resolved by our team for SUPERVIVE, but these are ...